Neil Harman - Senior Technical Project. Manager ERP/CRM Implementation. Contract & Fractional Delivery

Fractional Director, Technical Project Management & Development

Developed and delivered custom technology solutions for Fortune 500 and growth-stage clients, combining hands-on project management, technical delivery leadership, and coordination of onshore and offshore development teams.

 Representative client projects included:

• Jack in the Box.  Managed a project team responsible for migrating information from a legacy IBM CRM system to multiple Microsoft SharePoint  portals delivered as SaaS for thousands of users. SharePoint supported internal departmental team sites, outward-facing corporate sites, and external extranet sites for company-owned locations and franchise operators. 

• Janalent. Managed the delivery of Microsoft enterprise server-based business solutions for international clients.

• McDonald's.  Developed a real-time food and beverage supply chain and quality information management system.

• Home Depot. Developed a real-time product supply chain and quality information management system.

•  Delta Air Lines.  Developed a customer experience risk analysis web application

• Centers for Disease Control and Prevention.  Developed a web-based asset and inventory tracking system for hazardous materials.

•  GreenMachine. Advised startup clients and venture capital firms on technology strategy, designed and managed a data center to host client applications, and developed websites for numerous SMB clients.

Rose Business Solutions..

Director, Client Services Implementation and Consulting

Rose Business Solutions provided ERP and CRM solutions to business clients. Managed a team of 13 project managers and consultants responsible for implementing Microsoft Great Plains, MS-CRM, and business intelligence solutions in on-site and hosted SaaS environments. Led major projects including Great Plains ERP and MS-CRM implementations with data migration from SAP and Salesforce, and a SharePoint-based business portal and document management system. Consulted directly with C-level executives to analyze business needs. Defined requirements, established scope, built project plans, managed objectives, and had P&L responsibility for the business unit.

2Order.com..

Sr. Manager, CRM Software Development, Architecture & IT Support

Managed a team of software architects, designers, and developers responsible for the company’s sales order management, CRM, and sales force automation solutions. Also managed information technology, data center, quality assurance, and training groups. Managed strategic relationships with major third-party partners and provided consulting and product training services to pre-sales and post-sales consultant teams.

ASK.  

Manager, ERP Pre-Sales Application Consulting and Worldwide Technical Support. 

 Managed information technology and technical support project managers and consultants for enterprise management MRP/ERP application. Managed worldwide technical support for the Unix application platforms ( IBM, HP, Digital)

Honeywell.   

Director, Special Systems Engineering Development Group

Directed worldwide product innovation engineering teams responsible for designing and developing banking automated teller machines, high-security access devices for use in hostile environments, and airline ticketing and customer service machines. Managed a team of 15 engineers.

 Clients included British Airways, Air France, Iberia, Alitalia, Swissair, TWA, Seattle First and Mellon Bank.. Received patents for Automated Teller Machines and high security access control devices.